Question 1

How can I change or cancel my order?

Accepted Answer

We are unable to make any changes to an order once it has been dispatched. If your item has not been dispatched, please contact our customer care team at contact@boldinafrica.com

Question 2

Can I change my address?

Accepted Answer

If you have entered the incorrect address, please contact our team as soon as possible at contact@boldinafrica.com  If your order has already been dispatched, we cannot guarantee any changes can be made.

Question 3

Can I pick up my order from your warehouse?

Accepted Answer

Yes you can pick your items from our shop located Plot 13 Cooper Road, Kisementi, Kampala, Uganda

Question 4

I have received a faulty item.

Accepted Answer

Please write to us and send photos of the damaged items on contact@boldinafrica.com so we can get this resolved. contact@boldinafrica.com
Please do not return your item/s until the fault has been assessed by our team and a return label has been provided to you.

Question 5

I have received items that I did not order.

Accepted Answer

If you have received an item, you did not order or it is the incorrect colour or size, please submit on contact@boldinafrica.com pleasrmore infmation so we can get this resolved for you. contact@boldinafrica.com

Question 6

I am missing items from my order.

Accepted Answer

If you are missing an item in your order, please get in contact with our team at contact@boldinafrica.com  and include a photo and the name of the item you have received and your order number.

Frequently Asked Questions

How can I change or cancel my order?

Can I change my address?

Can I pick up my order from your warehouse?

I have received a faulty item.

I have received items that I did not order.

I am missing items from my order.

THE COMPANY

OUR SOCIALS

CUSTOMER CARE

SIGNUP FOR SPECIAL OFFERS