Frequently Asked Questions

We are unable to make any changes to an order once it has been dispatched. If your item has not been dispatched, please contact our customer care team at contact@boldinafrica.com

If you have entered the incorrect address, please contact our team as soon as possible at contact@boldinafrica.com If your order has already been dispatched, we cannot guarantee any changes can be made.

Yes you can pick your items from our shop located Plot 13 Cooper Road, Kisementi, Kampala, Uganda

Please write to us and send photos of the damaged items on contact@boldinafrica.com so we can get this resolved. contact@boldinafrica.com Please do not return your item/s until the fault has been assessed by our team and a return label has been provided to you.

If you have received an item, you did not order or it is the incorrect colour or size, please submit on contact@boldinafrica.com pleasrmore infmation so we can get this resolved for you. contact@boldinafrica.com

If you are missing an item in your order, please get in contact with our team at contact@boldinafrica.com and include a photo and the name of the item you have received and your order number.

All customers must submit their return to contact@boldinafrica.com prior to shipping the parcel back to us.

Once you have placed your order, we here at Bold In Africa will work tirelessly to get your order to you as soon as possible.

For all shipping information, please visit the DHL website for more information.

If your order was returned to sender, it is likely due to an undeliverable address or incorrect address. Once your RTS parcel has been received at our warehouse, we will contact you to confirm your shipping details to have it resent back out.

You have 30 days from the date you received your parcel to submit and dispatch your return. How long do I have to return my order? All items must be returned within 30 days from the date you receive the parcel.

Once your return has been received to our warehouse, please allow up to 7 business days for your return to be processed.

We require all returns to be sent individually. This is to ensure parcels are not lost in transit and returns are processed smoothly.

Yes, if you do not have your order card, please include a written copy of the order number in your parcel.

Sale items are only eligible for a credit note or exchange. No returns or exchanges on sale items under $50.00 unless deemed faulty. All purchases are final. Please choose carefully.

If your discount code is not working, please check if it is due to one of the below reasons:

I have not received my discount code. Please allow up to 24 hours for the discount code to appear in your inbox and make sure to check your junk/spam folders. If you still have not received your discount code, please get in contact with our team at contact@boldinafrica.com.

To redeem your discount code or store credit, enter the code in the discount box at checkout. Please note, only one discount code can be redeemed per order. Any relevant shipping costs will not be covered by Bold.

You can only use one discount code per order.

Send us email on contact@boldinafrica.com to get you notified.

For fit information on specific products, please refer to the 'product description' section on each product page.