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Frequently Asked Questions

  • How can I change or cancel my order?
    We are unable to make any changes to an order once it has been dispatched. If your item has not been dispatched, please contact our customer care team at
  • Can I change my address?
    If you have entered the incorrect address, please contact our team as soon as possible at If your order has already been dispatched, we cannot guarantee any changes can be made.
  • Can I pick up my order from your warehouse?
    Yes you can pick your items from our shop located Plot 13 Cooper Road, Kisementi, Kampala, Uganda
  • I have received a faulty item.
    Please write to us and send photos of the damaged items on so we can get this resolved. Please do not return your item/s until the fault has been assessed by our team and a return label has been provided to you.
  • I have received items that I did not order.
    If you have received an item, you did not order or it is the incorrect colour or size, please submit on pleasrmore infmation so we can get this resolved for you.
  • I am missing items from my order.
    If you are missing an item in your order, please get in contact with our team at and include a photo and the name of the item you have received and your order number.
  • What is the return address?
    All customers must submit their return to prior to shipping the parcel back to us.
  • How long does it take for my order to be dispatched?
    Once you have placed your order, we here at Bold In Africa will work tirelessly to get your order to you as soon as possible.
  • How much is shipping?
    For all shipping information, please visit the DHL website for more information.
  • Why has my parcel been returned to sender?
    If your order was returned to sender, it is likely due to an undeliverable address or incorrect address. Once your RTS parcel has been received at our warehouse, we will contact you to confirm your shipping details to have it resent back out.
  • How long do I have to return my order
    You have 30 days from the date you received your parcel to submit and dispatch your return. How long do I have to return my order? All items must be returned within 30 days from the date you receive the parcel.
  • Have you received my return?
    Once your return has been received to our warehouse, please allow up to 7 business days for your return to be processed.
  • Can I include multiple returns in one parcel?
    We require all returns to be sent individually. This is to ensure parcels are not lost in transit and returns are processed smoothly.
  • Can I return without my order card?
    Yes, if you do not have your order card, please include a written copy of the order number in your parcel.
  • Can I return sale items?
    Sale items are only eligible for a credit note or exchange. No returns or exchanges on sale items under $50.00 unless deemed faulty. All purchases are final. Please choose carefully.
  • Why is my discount code/ voucher not working?
    If your discount code is not working, please check if it is due to one of the below reasons:
  • I have not received my discount code.
    I have not received my discount code. Please allow up to 24 hours for the discount code to appear in your inbox and make sure to check your junk/spam folders. If you still have not received your discount code, please get in contact with our team at
  • How can I use a store credit / discount code?
    To redeem your discount code or store credit, enter the code in the discount box at checkout. Please note, only one discount code can be redeemed per order. Any relevant shipping costs will not be covered by Bold.
  • Can I combine or add multiple discount codes to my order?
    You can only use one discount code per order.
  • How can I be notified of an item being restocked?
    Send us email on to get you notified.
  • Where can I find the size guide?
    For fit information on specific products, please refer to the 'product description' section on each product page.
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